At the 8 minute mark after your appointment was scheduled to begin, your appointment will be cancelled, and you will be charged 50% of the cost of the scheduled service(s). This is necessary because there will be a client with an appointment after yours, and I will not have adequate time to complete your service without running into their appointment. One late client can cause a "domino lateness effect" which can inconvenience all remaining clients.
If you are late a second time, you will be charged 100% of the cost of your scheduled services. If it happens a third time, you will be charged 100% of the cost of your scheduled services and you will no longer be able to book any future appointments.
I require a 48 hour cancellation/rescheduling notice for all appointments. When a client fails to cancel or reschedule an appointment, the opportunity to fill that appointment has been lost, and clients waiting to receive a service are unable to fill this empty slot. Late cancellations/rescheduling will incur a fee of 50% of the scheduled service(s).
Every client receives three reminder messages before their appointment -(at 48 hours, 24 hours, and 1 hour prior to appointment time). There is no legitimate reason to no-call/no-show. In the event of an emergency, I am reachable by text/ e-mail, through Instagram, and phone message. A no-call/no-show will result in a charge equal to 100% of your scheduled service cost and you will be required to pre-pay for any future appointments.
Waxing is not a spectator sport. I have a strict one person policy.
Guide dogs and support animals are welcome in the Lounge provided they are calm, trained, and have verifiable documentation.