At the 8 minute mark after your appointment was scheduled to begin, your appointment will be cancelled, and you may be charged 50% of the cost of the scheduled service(s). This is necessary because there will be a client with an appointment after yours, and I will not have adequate time to complete your service without running into their appointment. One late client can cause a "domino lateness effect" which can inconvenience all remaining clients.
If you are late a second time, you will be charged 100% of the cost of your scheduled services. If it happens a third time, you will be charged 100% of the cost of your scheduled services and you will no longer be able to book any future appointments.
I require a 48 hour cancellation/rescheduling notice for all appointments. When a client fails to cancel or reschedule an appointment, the opportunity to fill that appointment has been lost, and clients waiting to receive a service are unable to fill this empty slot. Late cancellations/rescheduling will incur a fee of 50% of the scheduled service(s).
Every client receives three reminder messages before their appointment -(at 48 hours, 24 hours, and 1 hour prior to appointment time). There is no legitimate reason to no-call/no-show. In the event of an emergency, I am reachable by text/ e-mail, through Instagram, and phone message. A no-call/no-show will result in a charge equal to 100% of your scheduled service cost and you will be required to pre-pay for any future appointments.
Masks are required at all times while in the building and inside the Lounge. Masks must be worn correctly and must cover the nose and fit securely. You will need to wash your hands before entering the Lounge for services.
If you have taken a trip, or have attended a gathering of people outside your immediate household, you will need to wait two weeks before receiving services at the Lounge. Please book accordingly.
During this Covid era, it is critical that we adhere to all safe practices while inside the Lounge. I have a strict one person policy.
You will have your temperature taken upon entering the Lounge and will be required to sign a Covid waiver which states that you accept and understand all policies that are in place to keep you safe.
Guide dogs and support animals are welcome in the Lounge provided they are calm, trained, and have verifiable documentation.
Clients must reschedule at least 48 hours before any appointment at Rosie’s Beauty Lounge. Life happens, and things come up, but after three rescheduled appointments, a deposit may be required before booking future appointments.
If you are experiencing any cold or flu symptoms (fever, chills, shortness of breath, coughing, or sneezing), please call to reschedule your appointment as soon as you possibly can.
I use CDC approved cleaning and sanitizing supplies, have a powerful overhead air circulation fan, use an air purifier, double mask and glove, allow 10 full minutes for deep cleaning and sanitizing the Lounge after each client, and only allow one person inside the salon at a time.